Return & Exchange Policy

Our Commitment

At Vikasini Fashion, your satisfaction is our priority. We accept returns and exchanges on most items within 7 days of delivery. Our process is simple, transparent, and customer-first.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 7 days of the delivery date
• Be unused, unwashed, and in its original condition
• Have all original tags and labels still attached
• Be in its original packaging (or equivalent)

Returns that do not meet these conditions will not be accepted and will be shipped back to you.

Items Not Eligible for Return

The following cannot be returned or exchanged:

• Items that have been worn, washed, or damaged after delivery
• Innerwear, lingerie, and shapewear (for hygiene reasons)
• Items marked "Final Sale" or sold at steep promotional discounts
• Customised, altered, or stitched-to-order garments
• Items returned after the 7-day window
• Gift cards and digital vouchers

How to Initiate a Return

Follow these simple steps:

Exchanges

Want a different size or colour? We're happy to exchange your item, subject to availability.

• Size exchange: Free of charge. We'll arrange a reverse pickup and dispatch the new size after receiving your return.
• Colour/style exchange: If the new item has a price difference, you pay or receive the difference.
• Exchange requests must be raised within 7 days of delivery.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. If approved:

• Online payments (card, UPI, net banking): Refund to original payment method within 5–7 business days of approval.
• Cash on Delivery orders: Refund via NEFT/bank transfer (you'll need to provide bank details) within 7–10 business days.
• Store credit: Available as an instant alternative to bank refund — usable on any future order.

Shipping charges are non-refundable unless the return is due to our error (wrong item sent, damaged goods).

Damaged or Wrong Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and the packaging
• A description of the issue

We'll arrange a replacement or full refund at no cost to you, including return shipping.

Contact for Returns

To initiate a return or exchange, reach us via:

• Email:
• Phone: 9842760381 (Mon–Sat, 9 AM – 7 PM IST)
• Online: Contact Form

Please have your order number ready when you contact us — this helps us process your request faster.