Shipping Policy

Quick Summary

Order Processing

All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays). Orders placed on Sundays or public holidays are processed the next business day.

After your order is confirmed and payment is received, you'll get an email with your order summary. Once dispatched, you'll receive a separate shipping confirmation with your tracking number.

Shipping Rates & Timelines

We ship across all pin codes in India via trusted courier partners including Shiprocket, Delhivery, and BlueDart.

Tracking Your Order

Once your order is dispatched, we'll send you:

• An SMS with your tracking number and a link to track your shipment
• An email with the same details

You can also track your order anytime via:

• Our Track My Order page — enter your order number and email
• Your My Account → Orders section
• The courier partner's website using the AWB/tracking number we provide

Packaging

All orders are packed with care in branded poly bags or boxes. Delicate items are wrapped in tissue paper before packaging. We use tamper-evident sealing to ensure your items arrive safely.

We are working towards eco-friendly packaging — recycled and minimal plastic by 2026.

Failed Delivery & Re-Delivery

If a delivery attempt fails (no one available, incorrect address, etc.), the courier will make up to 3 delivery attempts. After that, the shipment is returned to our warehouse.

• If the return is due to an incorrect address or unclaimed parcel, re-shipping charges will apply.
• If the return is due to a courier error, we'll reship at no cost.
• Prepaid orders returned to us will be refunded minus the shipping cost.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the delivery notification with:

• Your order number
• Photos of the damaged packaging and item
• A brief description of the issue

We will investigate with the courier and arrange a replacement or refund within 5–7 business days.

International Shipping

We currently only ship within India. International shipping is planned for a future date. If you are based outside India, please follow us on social media or subscribe to our newsletter to be notified when we launch international delivery.